Cutting-Edge Online Tools

Our custom-developed software, specifically designed for our sales representative's use, delivers state-of-the-art support exclusively to our business partners via an intranet found at Geiger.com.

This password-protected Web site contains all the information you need to do your job, anytime, day or night. The site includes downloads of product specs, and training files to help you learn at every turn.

Innovative Approach to Programs

Our Corporate Programs division consolidates and outsources promotional products purchases while providing a full array of catalog and fulfillment services to achieve brand identity, employee recognition, and merchandising goals for clients, all from a single, convenient source. In addition, it gives business partners real-time access to check on order status, previous orders, and open orders.

Experienced Field Sales Management and Support

With offices across the country, our dedicated managers are always available to assist you in closing business and ensuring everything runs smoothly. They will happily work with you by providing personal or phone support to you whenever you need it, developing creative new ideas with you, and offering advice to make the administrative side of your business run smoothly.

Responsive IT Help Desk

It follows that since Geiger leads the promotional products industry in use of technology to enable the success of our associates that we also provide the best IT support in the business. Whatever your IT questions or issues, rest assured we will be there with the latest and greatest support to keep you being productive.

Fast Online Order Information

All your orders can be accessed online using Geiger.com, which delivers the transparency and real-time information you need to set accurate expectations with your customers and make sure they end up satisfied with the delivery time of every order.

Unparalleled Corporate Fulfillment Programs

Whatever the size of your fulfillment needs, Geiger has a solution to fit. From simple pick/pack projects to full-service, single-source programs, we can help in any of these three categories:

Contract Fulfillment

Short term, seasonal, or single order requirements are easily managed with the help of our experienced fulfillment team. We handle multiple projects that include most everything, such as consolidation of various items, making kits, literature insertion, scheduled merchandise releases or simple storage.

Pre-paid Merchandise Programs

For small-scale programs, our pre-paid merchandise programs enable you to move your current storage area off-site to a fully equipped national distribution center. You continue to buy merchandise, but now we take care of those shelves for you. We process all orders and provide monthly activity reports to help you allocate costs, most notably by allowing you to select (and pay for) only those services you require.

Full-Service Merchandise Programs

For larger clients who need a comprehensive sourcing, fulfillment, and control solution, we offer a totally custom approach. Working with you to identify your specific needs, we develop an entire program to meet your exact requirements. From the Web inter-face to product design and customized invoicing, every aspect is developed to interface seamlessly with your existing systems. Pricing is provided on an all-inclusive basis, making programs self-funding and easy to implement.

Outstanding Customer Support

Our Call Center is open from 8 a.m. to 8 p.m. EST, with all calls logged and monitored for quality assurance. We dedicate immense resources to ensuring that calls are answered promptly, and no caller is kept on hold too long.

Our Automated Call Distribution software provides us live data on the calls in queue, allowing us to shift resources as required. Monthly performance is reported back to you, indicating abandoned calls, average speed of answer, and total call volume. Fax and mail orders are also handled with ease, providing support for your true multi-channel marketing efforts.

Responsive Reporting

We have pushed our reporting services beyond the nuts and bolts of what was shipped, to provide customers genuine marketing response data. A host of reports are available to cover every aspect of all programs, and supply the exact data needed to assess the value of all programs.