What kind of artwork can I submit?
Geiger makes the art process easy, send us what you have and we will work with you to make sure your message is seen.
- Please send instructions for any additional information for your artwork.
- Four-color process of dye sublimation items images should at least be 300dpi at the size that they will be printed.
- If you are submitting a layout, please also send each of the images from the layout as individual files.
- Geiger will work to optimize your brand message on your selected products. This sometimes may result in image or imprint adjustment.
How do I submit my artwork?
Geiger offers you different methods for sending your artwork to us. You may:
- Attach it to your order: Under the “Text & Logo Info” tab, during customization, you can upload your artwork by clicking the “Upload Your Own” button.
- Email your artwork to email@example.com. Please be sure to include your order # and contact information.
- Fax your artwork to 207-755-2422
In all cases, please be sure to include your order # and contact information.
Is PMS custom color matching available for my artwork?
PMS color matches are available on most promo products. Just let us know which colors we should be using in the ‘additional comments’ during the online customization process. Please note some of our production partners charge additional fees for a PMS match. We will notify you and update your order total before proceeding with production. If PMS color matching is not available on an item, the closest available color will be selected.
Production days, Shipping, and Delivery
What are normal production time and delivery times?
Production days are the number of working days it takes a supplier to fill your order. Production time begins after your order has been processed and you have signed off on your proof. Production days do not include the following:
- Holidays and weekends
- Art Preparation
- Non-standard imprints. If your order includes more than one imprint color or location, or requires a number of embroidery stitches beyond what is specified in the item description, the product times listed do not apply.
- Large orders. Quantities higher that advertised column pricing may take longer to fill.
- Payment or terms must be met prior to production.
Please refer to individual product detail pages for production times.
How do I request a rush order?
If you need a product quicker than the stated production time, please contact your Promotional Consultant to discuss the options. Production time for rush service varies by product. Depending on the item, additional fees may apply.
How do I get shipping and pricing info?
Please note that freight charges are based upon normal ground delivery to the 48 contiguous states. Extra shipping for delivery to Alaska and Hawaii, International destination as well as any expedited shipping methods will be quoted and communicated before the order is processed.
For a quick and easy price quote, simply add items to your shopping cart. You will be prompted to select your customization options and any applicable setup and run charges will be added to your shopping cart automatically. Your shopping cart will total the cost of your order.
Shipping & Taxes will be calculated during the checkout process. Please note that any coupon offers will not be reflected until you receive your email order confirmation. If you need a more formal price quote, please contact your promotional consultant.
Can my order ship to multiple locations?
Absolutely! Please upload the addresses during the checkout process. If you are having difficulty with the online process, please note the shipping instructions in the comment section or email us at firstname.lastname@example.org.
Can I ship internationally?
Yes. Please contact us to discuss the best shipping method.
Can I ship on my own shipping account?
Yes, you are more than welcome to use your own shipping account number for freight charges.
What forms of payment are accepted?
We accept three different forms of payment: Credit Card, Check and or Purchase Order. The Credit Cards accepted are Visa, MasterCard, American Express, and Discover Card.
When do you charge my credit card?
We ‘authorize’ your card at the time your order is released into production for an amount to cover potential additional estimated costs above the merchandise amount such as sales tax, shipping & handling or industry standard quantity overs, but we do not charge your card or collect the funds until your order ships.
Geiger is the sole owner of the information collected on www.geiger.com. We collect personally identifiable information from our users at several different points on our web site. Geiger is committed to protecting the privacy of users of this web site and the information you provide.
What is Proposition 65?
California Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that imposes requirements for goods made, distributed or sold in the State of California. Prop 65 requires businesses to notify Californians via warning labels about significant amounts of chemicals– specified in a list of more than 700, such as lead and cadmium–contained in a company’s products. More importantly, many of the compounds identified on the Prop 65 list are permissible under federal regulations.
If you are concerned about whether an item is Prop 65 compliant, please contact your Promotional Consultant. Our experts can tell you whether the item meets Prop 65 requirements as well as provide documentation should it be required.
What is BPA?
Bisphenol A (BPA) is a key component used to make polycarbonate plastic - a high-performance, strong, durable and lightweight material found in many products - and epoxy resins, which are used to make protective coatings in metal food containers to help protect the integrity and safety of food.
In 2008, BPA came under public scrutiny when numerous government investigations called it unsafe for use in consumer products. These investigations stated BPA exposure linked to such conditions as hyperactivity, obesity, heart disease, and diabetes. Though BPA is not banned in the United States, Geiger has proactively chosen to select bottles that do not contain bisphenol A.
What is the Consumer Product Safety Improvement ACT (CPSIA)?
The CPSIA – the Consumer Product Safety Improvement Act – is a law that was enacted in August 2008. The stated purpose of this bill is to “establish consumer product safety standards and other safety requirements for children’s products and to reauthorize and modernize the Consumer Product Safety Commission (CPSC).
The CPSIA defines a children’s product as designed and intended primarily for a child age 12 years and under. Children’s products can also be considered any products with packaging, promotions, or advertising that displays their product as appropriate for children 12 and younger. This means that if a product designed for adults is being used by a child in an advertisement, it will then be regulated the same as a children’s product.
The legislation requires that every manufacturer provide a "Children's Product Certificate" to certify, that the product complies with all safety regulations. These certificates must accompany the product through the distribution chain through the retailer. CPSIA is designed to require mandatory testing of any items that might be used by children. The testing and subsequent certification process is meant to assure children's products and the materials used to make those products are safe.
Geiger is committed to product safety because it’s too important not to be. Geiger has a full-time Product Safety department committed to protecting you and your brand. We are in full compliance with the Consumer Product Safety Initiative (CPSIA). If you are concerned about whether an item is CPSIA compliant, please contact your Promotional Consultant. Our experts can tell you whether the item meets the requirements as well as provide documentation should you require one.
General Ordering Information
Can I cancel or change my order?
You may cancel at any time prior to production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Promotional Consultant.
What are set-up charges?
A set-up is a fee charged to create the screen, die or other necessary items to imprint your logo. These are not art charges. Each item has different imprint areas and methods of imprint, therefore, has a unique setup charge.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you will see a proof. This proof must be approved by you before the order will go into production.
Do you charge sales tax?
All applicable state and local sales tax will be added to your invoice. If your organization is exempt, please supply your Promotional Consultant with your resale certificate.
Can I order in quantities smaller or larger than those shown?
While all products offer different minimums, less than minimum is available on a product by product basis. The absolute minimum varies by product. Large quantity orders may qualify for deeper discounts. Please contact your promotional consultant for more information about your order.
What if I don’t see the product I’m looking for?
Geiger has access to hundreds of thousands of promotional products with worldwide sourcing capabilities. If you don’t see it online, don’t worry – we can find whatever you need. We can also help create a custom product for your promotion. Call you promotional products consultant today!
Use of Trademarks?
Use of Trademarks on Our Site:
Geiger assumes no responsibility in trademark or copyright disputes. Catalog or web site examples showing logos, designs, insignias and any or all trademarks, placed on products shown are to serve only as examples of imprinting techniques. They are not presented for resale, nor are they to be construed as product or brand name endorsements by, or for, the trademark owner(s). All trademarks are the property of their respective owner.
Customer’s Right to Use Trademarks:
Customer are responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on promotional products purchased. To use any logo a customer must have written permission form the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may not use any logo in a manner that may infringe copyright laws. Geiger assumes no responsibility for determining the proper ownership or proper use of artwork or for determining who does or does not have such authority. By submitting artwork to Geiger for use on a product, customers agree that they shall indemnify, defend and hold harmless Geiger for the use of any artwork.